Payment and Invoice Processing

For providers submitting their invoice with First Peoples Plan Management please make sure your invoices have the following informaiton for processing and are sent to admin@fppm.com.au

Please ensure your invoice is made out to the NDIS participant, as they are the recipient of the goods or services provided.

           Your invoice must meet NDIS invoicing and record keeping requirements.
          You can review these requirements here

          Invoices must also comply with Australian Taxation Office (ATO) guidelines.
         More information can be found here
 

           Please include:

• Business name
• ABN
• Contact details (address and phone number recommended so we can contact you if needed)

            If you do not have an ABN, please contact us to discuss.

           Please include:

• Participant’s full name
• NDIS number
• Participant address (recommended for best practice)
   

           Your invoice should clearly outline:

• Invoice date and unique invoice number
• Service date(s)
• Hours or units of support delivered
• Correct NDIS support line-item number(s)
• Correct NDIS price limit / unit rate 

                   You can check the current pricing arrangements here

• Correct totals for all supports provided need to be correct
   

           Please include:

• Account name
• BSB
• Account number

            For new providers, we will contact you to confirm bank details for security purposes.

Compliant invoices are generally processed within 5 business days.
If any adjustments are required, a member of our friendly team will contact you.

Service Agreements are considered best practice. They help avoid misunderstandings and clearly outline the supports being delivered. They are also helpful in ensuring invoices are processed quickly, particularly for providers delivering regular or ongoing supports.